byanthropics· 237 skills
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
$npx -y skills add anthropics/knowledge-work-plugins --skill customer-escalationInstalls into the current project.
Run `npx skills use "https://github.com/anthropics/knowledge-work-plugins" --skill "anthropics/knowledge-work-plugins/customer-escalation"` and follow the generated skill instructions now. Read its complete output, redirecting it to a temporary file first if necessary. Resolve relative paths from the supporting-files directory it provides.
Use the skills in "https://github.com/anthropics/knowledge-work-plugins" that are relevant to the current task. Run `npx skills add "https://github.com/anthropics/knowledge-work-plugins"` and select the relevant skills, then follow their instructions.