ticket-triage
byanthropics· 237 skills
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
How to install ticket-triage?
anthropics/knowledge-work-plugins/ticket-triage
$npx -y skills add anthropics/knowledge-work-plugins --skill ticket-triageInstalls into the current project.
›Prefer a prompt? Paste this to your agent
Run `npx skills use "https://github.com/anthropics/knowledge-work-plugins" --skill "anthropics/knowledge-work-plugins/ticket-triage"` and follow the generated skill instructions now. Read its complete output, redirecting it to a temporary file first if necessary. Resolve relative paths from the supporting-files directory it provides.
Use the skills in "https://github.com/anthropics/knowledge-work-plugins" that are relevant to the current task. Run `npx skills add "https://github.com/anthropics/knowledge-work-plugins"` and select the relevant skills, then follow their instructions.
Related
6 picksType
- grill-meA relentless interview to sharpen a plan or design.Jul 2026
- triageMove issues and external PRs through a state machine of triage roles — categorise, verify, grill if needed, and write agent-ready briefs.Jul 2026
- lark-task飞书任务：管理任务、清单和任务智能体。创建待办任务、查看和更新任务状态、拆分子任务、组织任务清单、分配协作成员、上传任务附件、注册或注销任务智能体、更新任务智能体的主页数据、写入智能体任务记录。当用户需要创建待办事项、查看任务列表、跟踪任务进度、管理项目清单或给他人分配任务、为任务上传附件文件、注册注销任务智能体、更…Jul 2026
- lark-okr飞书 OKR：管理目标与关键结果。查看和编辑 OKR 周期、目标、关键结果、对齐关系、量化指标和进展记录。当用户需要查看或创建 OKR、管理目标和关键结果、查看对齐关系时使用。不负责：待办任务管理（lark-task）、日程/会议安排（lark-calendar）、绩效评估Jul 2026
- brainstormingYou MUST use this before any creative work - creating features, building components, adding functionality, or modifying behavior.Jul 2026
- grillingGrill the user relentlessly about a plan, decision, or idea. Use when the user wants to stress-test their thinking, or uses any 'grill' trigger phrases.Jul 2026
