sn-delivery

ServiceNow delivery, requirements, and scope-management best practices for running an implementation well. Use when writing or reviewing user stories, defining acceptance criteria, running requirements workshops, estimating with story points, managing a product backlog, controlling scope (scope creep, change requests, enhancements vs defects), planning sprints and releases, running phase gates, or setting up a delivery quality review. Trigger on: user story, acceptance criteria, INVEST, backlog, epic, theme, sprint, story points, scope checkpoint, scope creep, change request, enhancement, defect, UAT, requirements workshop, phase gate, RIDAC/RAID, delivery methodology, Now Create, engagement manager, BPC, technical consultant, definition of ready, definition of done. Use even when a methodology isn't named but the task is about getting requirements right and keeping a project's scope, budget, and timeline aligned.