Use when the user asks to prepare a coaching session, 1:1, or performance review for a contact-centre agent — e.g. 'prep coaching for Anthony for the last 4 weeks', 'do a coaching brief on Amelia', 'run a 1:1 prep for Agent X', 'coaching report for Jane'. Produces a self-contained HTML brief covering performance vs targets, peer comparison, QA scores, sentiment, adherence, wrap-up discipline, top flagged calls, and a recommended top-3 coaching focus. Reads tenant-specific knobs (AHT targets, specialist roles, flagged-call thresholds, output filename) from ~/.config/genesys-mcp/tenant.yaml. Requires the genesys MCP to be connected; run the genesys-tenant-setup skill first if the tenant config doesn't exist yet.
How to install cc-coaching-prep?
laggyzee/genesys-mcp/cc-coaching-prep
$npx -y skills add laggyzee/genesys-mcp --skill cc-coaching-prepInstalls into the current project.
›Prefer a prompt? Paste this to your agent
Run `npx skills use "https://github.com/laggyzee/genesys-mcp" --skill "laggyzee/genesys-mcp/cc-coaching-prep"` and follow the generated skill instructions now. Read its complete output, redirecting it to a temporary file first if necessary. Resolve relative paths from the supporting-files directory it provides.
Use the skills in "https://github.com/laggyzee/genesys-mcp" that are relevant to the current task. Run `npx skills add "https://github.com/laggyzee/genesys-mcp"` and select the relevant skills, then follow their instructions.
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