cc-workforce-history

Use when the user asks for a contact-centre workforce history, headcount trend, joiners and leavers, tenure trend, or 'who was on the floor in [past quarter]' — e.g. 'workforce history report', 'headcount per quarter for the last 3 years', 'who joined and left each quarter', 'average tenure trend', 'first and last active date per agent'. Produces an HTML report with three sections: (1) active-agent headcount + joiners + leavers per quarter, (2) average and median tenure trend per quarter, (3) per-person first/last active table flagging joiners and leavers. Backed by the v1.12 user_activity_history tool which reconstructs each user's first/last handled-interaction date from Genesys analytics across active + inactive + deleted users. Reads tenant timezone + output knobs from ~/.config/genesys-mcp/tenant.yaml. Requires the genesys MCP to be connected.