sla-management
byleadmagic· 56 skills
Design and manage customer support SLAs — service level agreements, ticket priority matrices, first response time targets, resolution time targets, escalation paths, business hours configuration, and SLA performance dashboards. Use when defining support SLAs, building tier-based service levels, designing escalation policies, or measuring SLA compliance. Triggers on: "SLA design", "support SLAs", "escalation path", "ticket priority matrix", "first response time", "SLA compliance".
How to install sla-management?
leadmagic/gtm-skills/sla-management
$npx -y skills add leadmagic/gtm-skills --skill sla-managementInstalls into the current project.
›Prefer a prompt? Paste this to your agent
Run `npx skills use "https://github.com/leadmagic/gtm-skills" --skill "leadmagic/gtm-skills/sla-management"` and follow the generated skill instructions now. Read its complete output, redirecting it to a temporary file first if necessary. Resolve relative paths from the supporting-files directory it provides.
Use the skills in "https://github.com/leadmagic/gtm-skills" that are relevant to the current task. Run `npx skills add "https://github.com/leadmagic/gtm-skills"` and select the relevant skills, then follow their instructions.
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