Authoring playbook for building agents that triage and reply to customer messages — support tickets, email inquiries, chat questions, refund requests, or product issues. Use this when the user wants an agent that handles inbound customer questions, drafts replies, escalates hard cases, summarizes tickets, or follows a support playbook.
How to install customer-support-agent?
mastra-ai/mastra/customer-support-agent
$npx -y skills add mastra-ai/mastra --skill customer-support-agentInstalls into the current project.
›Prefer a prompt? Paste this to your agent
Run `npx skills use "https://github.com/mastra-ai/mastra" --skill "mastra-ai/mastra/customer-support-agent"` and follow the generated skill instructions now. Read its complete output, redirecting it to a temporary file first if necessary. Resolve relative paths from the supporting-files directory it provides.
Use the skills in "https://github.com/mastra-ai/mastra" that are relevant to the current task. Run `npx skills add "https://github.com/mastra-ai/mastra"` and select the relevant skills, then follow their instructions.
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