churn-prevention

Designs cancel flow UX, dunning email sequences, win-back campaigns, and retention triggers. Covers the full churn prevention lifecycle from early warning signals to 90-day win-back. Use when someone mentions 'churn', 'retention', 'cancel flow', 'dunning', 'win-back', 'users leaving', 'reducing churn', 'keep users', 'customers canceling', 'payment failed', 'failed payments', 'losing subscribers', 'customer retention', or wants to prevent customers from leaving. Even if they just say 'people keep canceling' or 'how do I keep users' — this is the skill. Handles both voluntary churn (unhappy users) and involuntary churn (failed payments). Use this whenever subscription retention is the goal.