support-operations
byncklrs· 68 skills
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
How to install support-operations?
ncklrs/startup-os-skills/support-operations
$npx -y skills add ncklrs/startup-os-skills --skill support-operationsInstalls into the current project.
›Prefer a prompt? Paste this to your agent
Run `npx skills use "https://github.com/ncklrs/startup-os-skills" --skill "ncklrs/startup-os-skills/support-operations"` and follow the generated skill instructions now. Read its complete output, redirecting it to a temporary file first if necessary. Resolve relative paths from the supporting-files directory it provides.
Use the skills in "https://github.com/ncklrs/startup-os-skills" that are relevant to the current task. Run `npx skills add "https://github.com/ncklrs/startup-os-skills"` and select the relevant skills, then follow their instructions.
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