$npx -y skills add phuryn/pm-skills --skill summarize-interviewSummarize a customer interview transcript into a structured template with JTBD, satisfaction signals, and action items. Use when processing interview recordings or transcripts, synthesizing discovery interviews, or creating interview summaries.
| 1 | ## Summarize Customer Interview |
| 2 | |
| 3 | Transform an interview transcript into a structured summary focused on Jobs to Be Done, satisfaction, and action items. |
| 4 | |
| 5 | ### Context |
| 6 | |
| 7 | You are summarizing a customer interview for the product discovery of **$ARGUMENTS**. |
| 8 | |
| 9 | The user will provide an interview transcript — either as an attached file (text, PDF, audio transcription) or pasted directly. Read any attached files first. |
| 10 | |
| 11 | ### Instructions |
| 12 | |
| 13 | 1. **Read the full transcript** carefully before summarizing. |
| 14 | |
| 15 | 2. **Fill in the summary template** below. Use "-" if information is unavailable. Replace numeric values with qualitative descriptions if needed (e.g., "not satisfied"). |
| 16 | |
| 17 | 3. **Use clear, simple language** — a primary school graduate should be able to understand the summary. |
| 18 | |
| 19 | ### Output Template |
| 20 | |
| 21 | ``` |
| 22 | **Date**: [Date and time of the interview] |
| 23 | **Participants**: [Full names and roles] |
| 24 | **Background**: [Background information about the customer] |
| 25 | |
| 26 | **Current Solution**: [What solution they currently use] |
| 27 | |
| 28 | **What They Like About Current Solution**: |
| 29 | - [Job to be done, desired outcome, importance, and satisfaction level] |
| 30 | |
| 31 | **Problems With Current Solution**: |
| 32 | - [Job to be done, desired outcome, importance, and satisfaction level] |
| 33 | |
| 34 | **Key Insights**: |
| 35 | - [Unexpected findings or notable quotes] |
| 36 | |
| 37 | **Action Items**: |
| 38 | - [Date, Owner, Action — e.g., "2025-01-15, Paweł Huryn, Follow up with customer about pricing"] |
| 39 | ``` |
| 40 | |
| 41 | Save the summary as a markdown document in the user's workspace. |
| 42 | |
| 43 | --- |
| 44 | |
| 45 | ### Further Reading |
| 46 | |
| 47 | - [User Interviews: The Ultimate Guide to Research Interviews](https://www.productcompass.pm/p/interviewing-customers-the-ultimate) |
| 48 | - [Continuous Product Discovery Masterclass (CPDM)](https://www.productcompass.pm/p/cpdm) (video course) |