review-response-writer
starsforks
How to install review-response-writer?
rshankras/claude-code-apple-skills/review-response-writer
$npx -y skills add rshankras/claude-code-apple-skills --skill review-response-writerWrite professional, empathetic responses to App Store reviews that build trust and turn critics into fans. Use when responding to negative reviews, drafting templates for common review types, or improving review management strategy.
SKILL.md
| 1 | # Review Response Writer |
| 2 | |
| 3 | Write professional, empathetic responses to App Store reviews that build trust and turn critics into fans. |
| 4 | |
| 5 | ## When This Skill Activates |
| 6 | |
| 7 | - User needs to respond to negative reviews |
| 8 | - User wants templates for common review types |
| 9 | - User asks about review management strategy |
| 10 | - User wants to improve customer relationships |
| 11 | |
| 12 | ## Response Philosophy |
| 13 | |
| 14 | ### Why Respond? |
| 15 | |
| 16 | 1. **Shows you care** - Active developer = trustworthy app |
| 17 | 2. **Helps others** - Future users read responses |
| 18 | 3. **Converts critics** - Can change rating with good response |
| 19 | 4. **Provides feedback** - Reviews reveal real issues |
| 20 | 5. **Builds community** - Creates loyal users |
| 21 | |
| 22 | ### When to Respond |
| 23 | |
| 24 | | Review Type | Respond? | Priority | |
| 25 | |-------------|----------|----------| |
| 26 | | 1-2 stars with feedback | **Yes** | High | |
| 27 | | 3 stars with suggestions | Yes | Medium | |
| 28 | | Bug reports (any rating) | **Yes** | High | |
| 29 | | 4-5 stars with content | Yes | Low | |
| 30 | | 4-5 stars generic praise | Optional | Low | |
| 31 | | Abusive/inappropriate | Report, don't respond | - | |
| 32 | | Competitor spam | Report, don't respond | - | |
| 33 | |
| 34 | ### Response Timing |
| 35 | |
| 36 | Negative reviews and bug reports: 24-48 hours. Positive reviews: weekly batch is fine. |
| 37 | Follow up after fixing an issue to notify the reviewer. |
| 38 | |
| 39 | ## Response Framework |
| 40 | |
| 41 | ### The A.C.T. Formula |
| 42 | |
| 43 | ``` |
| 44 | A - Acknowledge their experience |
| 45 | C - Clarify or provide solution |
| 46 | T - Thank them and invite continued feedback |
| 47 | ``` |
| 48 | |
| 49 | ### Template Structure |
| 50 | |
| 51 | ``` |
| 52 | [Greeting - use their name if signed] |
| 53 | |
| 54 | [Acknowledge their frustration/praise] |
| 55 | |
| 56 | [Address specific points they raised] |
| 57 | |
| 58 | [Provide solution, workaround, or update info] |
| 59 | |
| 60 | [Thank + future-focused closing] |
| 61 | |
| 62 | [Sign-off with name/team] |
| 63 | ``` |
| 64 | |
| 65 | ## Response Templates |
| 66 | |
| 67 | ### Negative Review: Bug Report |
| 68 | |
| 69 | **Review:** "App crashes every time I try to export. Waste of money. 1 star." |
| 70 | |
| 71 | **Response:** |
| 72 | ``` |
| 73 | Hi [Name], |
| 74 | |
| 75 | I'm really sorry about the export crashes — that's frustrating, |
| 76 | especially when you're trying to get work done. |
| 77 | |
| 78 | We identified this issue and it's fixed in version X.X, which is |
| 79 | now available. If you update and still experience problems, please |
| 80 | reach out to support@yourapp.com and we'll help you directly. |
| 81 | |
| 82 | Thank you for taking the time to report this. It helps us improve. |
| 83 | |
| 84 | — [Your Name], [App] Team |
| 85 | ``` |
| 86 | |
| 87 | ### Negative Review: Missing Feature |
| 88 | |
| 89 | **Review:** "No dark mode? In 2024? Uninstalled." |
| 90 | |
| 91 | **Response:** |
| 92 | ``` |
| 93 | Hi there, |
| 94 | |
| 95 | You're absolutely right — dark mode is important, and we hear you. |
| 96 | |
| 97 | Good news: dark mode is in active development and planned for our |
| 98 | next major update. If you'd like to be notified when it's ready, |
| 99 | drop us a note at support@yourapp.com. |
| 100 | |
| 101 | Thanks for the feedback. We hope to welcome you back soon! |
| 102 | |
| 103 | — [Your Name], [App] Team |
| 104 | ``` |
| 105 | |
| 106 | ### Negative Review: User Error (Diplomatic) |
| 107 | |
| 108 | **Review:** "Can't figure out how to do X. Bad design." |
| 109 | |
| 110 | **Response:** |
| 111 | ``` |
| 112 | Hi [Name], |
| 113 | |
| 114 | Thanks for reaching out. I can see how [X] might not be obvious |
| 115 | at first — we could definitely make it clearer. |
| 116 | |
| 117 | Quick tip: you can access [X] by [simple instructions]. We're also |
| 118 | adding an in-app tutorial in our next update to help with this. |
| 119 | |
| 120 | If you're still stuck, email us at support@yourapp.com and we'll |
| 121 | walk you through it. |
| 122 | |
| 123 | — [Your Name], [App] Team |
| 124 | ``` |
| 125 | |
| 126 | ### Negative Review: Pricing Complaint |
| 127 | |
| 128 | **Review:** "Too expensive for what it does." |
| 129 | |
| 130 | **Response:** |
| 131 | ``` |
| 132 | Hi [Name], |
| 133 | |
| 134 | Thanks for sharing your thoughts on pricing. I understand — value |
| 135 | is important. |
| 136 | |
| 137 | A few things that might help: |
| 138 | • We offer a free trial so you can test before committing |
| 139 | • The subscription includes [key benefits] |
| 140 | • We regularly run promotions — follow us @handle for updates |
| 141 | |
| 142 | We're always working to add more value. If there's a specific |
| 143 | feature you'd find worth the price, we'd love to hear about it. |
| 144 | |
| 145 | — [Your Name], [App] Team |
| 146 | ``` |
| 147 | |
| 148 | ### Negative Review: Generic/Vague |
| 149 | |
| 150 | **Review:** "Doesn't work. Terrible app." |
| 151 | |
| 152 | **Response:** |
| 153 | ``` |
| 154 | Hi there, |
| 155 | |
| 156 | I'm sorry to hear you're having trouble. We'd really like to help, |
| 157 | but need a bit more info to figure out what's going wrong. |
| 158 | |
| 159 | Could you email us at support@yourapp.com with: |
| 160 | • What you were trying to do |
| 161 | • What happened instead |
| 162 | • Your device and iOS version |
| 163 | |
| 164 | We respond quickly and will do our best to get you sorted. |
| 165 | |
| 166 | — [Your Name], [App] Team |
| 167 | ``` |
| 168 | |
| 169 | ### Positive Review: With Feature Request |
| 170 | |
| 171 | **Review:** "Love this app! Would be perfect if it had X." |
| 172 | |
| 173 | **Response:** |
| 174 | ``` |
| 175 | Thank you so much for the kind words! 🙏 |
| 176 | |
| 177 | Great suggestion on [X] — you're not the first to ask, and it's |
| 178 | on our roadmap. Can't promise exact timing, but it's coming. |
| 179 | |
| 180 | If you have other ideas, we're all ears at feedback@yourapp.com. |
| 181 | |
| 182 | Thanks for being a [App] user! |
| 183 | |
| 184 | — [Your Name] |
| 185 | ``` |
| 186 | |
| 187 | # |
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