$npx -y skills add sales-skills/sales --skill sales-11x11x.ai platform help — AI digital workers for revenue operations: Alice (AI SDR for outbound prospecting via email, LinkedIn, phone) and Julian (AI phone/chat agent, formerly 'Mike', for inbound qualification + consented outbound across phone, chat, SMS, WhatsApp). Use when Alice
| 1 | # 11x.ai Platform Help |
| 2 | |
| 3 | ## Step 1 — Gather context |
| 4 | |
| 5 | If `references/learnings.md` exists, read it first for accumulated platform knowledge. |
| 6 | |
| 7 | Ask the user: |
| 8 | |
| 9 | 1. **What do you need help with?** |
| 10 | - A) Setting up Alice (AI SDR) for outbound campaigns |
| 11 | - B) Improving Alice's personalization or reply rates |
| 12 | - C) Setting up Julian (AI phone/chat agent, formerly "Mike") |
| 13 | - D) CRM integration (Salesforce, HubSpot, Pipedrive, Zoho) |
| 14 | - E) Understanding pricing, contracts, or ROI |
| 15 | - F) Comparing 11x to other AI SDR tools |
| 16 | - G) API or webhook integration |
| 17 | - H) Something else — describe it |
| 18 | |
| 19 | 2. **Are you an existing customer or evaluating?** |
| 20 | - A) Active customer — using Alice |
| 21 | - B) Active customer — using Alice + Julian |
| 22 | - C) In trial / proof of concept |
| 23 | - D) Evaluating — comparing options |
| 24 | |
| 25 | 3. **What CRM do you use?** (Salesforce, HubSpot, Pipedrive, Zoho, other) |
| 26 | |
| 27 | **If the user's request already provides most of this context, skip directly to the relevant step.** |
| 28 | |
| 29 | ## Step 2 — Route or answer directly |
| 30 | |
| 31 | | Need | Action | |
| 32 | |---|---| |
| 33 | | 11x-specific config, campaigns, integrations, pricing | Answer directly from Step 3 | |
| 34 | | General outbound cadence design (multi-platform) | Route: `/sales-cadence [question]` | |
| 35 | | Email deliverability strategy (SPF/DKIM/DMARC) | Route: `/sales-deliverability [question]` | |
| 36 | | Building prospect lists beyond 11x's database | Route: `/sales-prospect-list [question]` | |
| 37 | | Contact enrichment from other providers | Route: `/sales-enrich [question]` | |
| 38 | | Meeting scheduling beyond built-in booking | Route: `/sales-meeting-scheduler [question]` | |
| 39 | | Comparing AI SDR tools at a strategy level | Route: `/sales-cadence compare AI SDR platforms for my use case` | |
| 40 | |
| 41 | ## Step 3 — 11x platform reference |
| 42 | |
| 43 | **Read `references/platform-guide.md`** for the full platform reference — capabilities, pricing, API surface, CRM integration, controversies, and comparison to competitors. |
| 44 | |
| 45 | Answer the user's question using only the relevant section. Don't dump the full reference. |
| 46 | |
| 47 | ## Step 4 — Actionable guidance |
| 48 | |
| 49 | Based on the user's specific question: |
| 50 | |
| 51 | 1. **Campaign setup** — configure Alice's ICP targeting, messaging context, channel mix |
| 52 | 2. **Personalization** — improve AI Strategist inputs, provide better context signals |
| 53 | 3. **Phone agent** — set up Julian, configure CRM push, tune qualification criteria |
| 54 | 4. **Integration** — connect CRM via Ampersand OAuth, use API for custom workflows |
| 55 | 5. **Evaluation** — honest comparison against alternatives with pricing context |
| 56 | |
| 57 | If you discover a gotcha, workaround, or tip not covered in `references/learnings.md`, append it there. |
| 58 | |
| 59 | ## Gotchas |
| 60 | |
| 61 | *Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.* |
| 62 | |
| 63 | - **Annual contracts are the default and products are priced separately.** 11x publishes a Growth tier per product (Alice $3,750/mo billed annually ≈ $45K/yr; Julian voice $5,333/mo, chat $2,417/mo) with custom Pro/Enterprise. Official pricing pages state contracts "do not auto-renew without 30-day written notice" and cap renewal price increases — but third-party reviews still report cancellation friction, so get the cancellation/notice terms in writing. Pricing is per lead, not per send. |
| 64 | - **Alice Growth ≈ $3,750/mo for 2,000 prospects is steep.** That is several times AiSDR's $900/mo. Ensure the higher automation level (and Julian's phone/chat agent, billed separately) justify the premium for your use case. |
| 65 | - **"Full autopilot" can be overpromised.** Alice covers email, LinkedIn, and consented phone; Julian covers inbound phone/chat/SMS/WhatsApp. Reviewers still warn the autonomous output needs human review. Set expectations and review message quality regularly. |
| 66 | - **Phone/chat agent quality is inconsistent.** Julian (formerly "Mike") can struggle with natural conversation, objection handling, and qualification per user reports. Test thoroughly in a proof-of-concept before c |