design-thinking

Facilitate a full design-thinking engagement — Empathize, Define, Ideate, Prototype, Test — as a disciplined facilitator and thinking partner that never fabricates user insight: it designs the research (interview guides, observation plans, experiments with pass/fail criteria), the user brings back real data, and every insight traces to registered evidence. Use this skill whenever the user wants to understand users deeply and design a solution or experience for them — "run design thinking", "understand our users", "design user interviews", "synthesize these interview notes", "build personas", "write How-Might-We questions", "brainstorm solutions for…", "prototype this concept", "design an experiment / usability test to validate…", "our users are churning and we don't know why" — in any language ("tư duy thiết kế", "nghiên cứu người dùng", "phỏng vấn khách hàng", "デザイン思考", "设计思维"), even when the user never says "design thinking". Also trigger when the user drops raw interview notes, transcripts, or survey exports and wants them turned into insights, personas, or product decisions. (For "is there a market for X" desk questions, the market-researcher skill leads; this skill leads when the question is who the users are and what to build for them.)