$npx -y skills add Xuxchloris/export_skills --skill reply-classificationUse when a trade agent needs to classify buyer replies, inquiry responses, catalog requests, sample requests, quotation requests, objections, unsubscribe messages, or unclear inbound email
| 1 | # Reply Classification |
| 2 | |
| 3 | ## Overview |
| 4 | |
| 5 | Classify buyer replies into a clear sales status and recommend the next human-reviewed action. The core rule is to preserve the buyer's intent without inventing commitment or urgency. |
| 6 | |
| 7 | ## When to Use |
| 8 | |
| 9 | Use this skill after an inbound buyer email, message, or reply arrives and the user wants to know what it means or what to do next. |
| 10 | |
| 11 | Use `email-crafting` after classification when a reply draft is needed. |
| 12 | |
| 13 | ## Inputs |
| 14 | |
| 15 | - Buyer reply text |
| 16 | - Prospect score and company research output |
| 17 | - Previous outreach summary |
| 18 | - Product and pricing context, when relevant |
| 19 | |
| 20 | ## Outputs |
| 21 | |
| 22 | ```json |
| 23 | { |
| 24 | "classification": "inquiry|quotation_request|catalog_request|sample_request|meeting_request|objection|not_interested|unsubscribe|out_of_office|unclear", |
| 25 | "confidence": "low|medium|high", |
| 26 | "buyer_signals": [], |
| 27 | "requested_items": [], |
| 28 | "missing_information": [], |
| 29 | "recommended_action": "", |
| 30 | "reply_draft_needed": false, |
| 31 | "human_review_required": true |
| 32 | } |
| 33 | ``` |
| 34 | |
| 35 | ## Procedure |
| 36 | |
| 37 | 1. Extract the buyer's explicit request, product references, quantities, destination, deadline, and questions. |
| 38 | 2. Select one classification that best matches the reply. Use `unclear` when the message needs human judgment. |
| 39 | 3. Record buyer signals as observed facts only. |
| 40 | 4. List commercial details that still need confirmation. |
| 41 | 5. Recommend one next action: reply, prepare quotation draft, send catalog draft, discuss sample, schedule meeting, pause follow-up, or request human review. |
| 42 | 6. Send quotation requests to `quotation-generator`. |
| 43 | 7. Send reply drafting requests to `email-crafting`. |
| 44 | |
| 45 | ## Verification |
| 46 | |
| 47 | - Classification matches the buyer's explicit message. |
| 48 | - Buyer intent is not overstated. |
| 49 | - Missing quantity, SKU, destination, or commercial terms are listed when relevant. |
| 50 | - Recommended action is specific and human-reviewed. |
| 51 | - Unclear replies remain `unclear`. |
| 52 | |
| 53 | ## Common Mistakes |
| 54 | |
| 55 | | Mistake | Fix | |
| 56 | | --- | --- | |
| 57 | | Treating a polite reply as buying intent | Record the exact buyer signal | |
| 58 | | Drafting a quote without required details | Pass missing fields to quotation workflow | |
| 59 | | Guessing the requested product | Ask for clarification | |
| 60 | | Continuing outreach after unsubscribe | Recommend pausing follow-up | |