Aggregates and themes a population of consumer complaints (CFPB Complaint Database extracts, internal complaint-management records, app-store reviews, social signals, state-AG referrals, employee escalations) into named themes with severity, root-cause hypotheses, regulatory exposure mapping, and trended movements. Produces two artifacts: an Excel theme-aggregation matrix and a Word memo with the narrative analysis. Themes (not individual complaints) are the unit of analysis. The skill surfaces signal for the consumer compliance committee, the conduct committee, and the cross-skill chain into UDAAP, fair-lending, and adverse-action review; it does not finalise UDAAP determinations, fair-lending findings, or actions on individual complaints.
How to install complaint-theme-analysis?
anotb/second-line-financial-services/complaint-theme-analysis
$npx -y skills add anotb/second-line-financial-services --skill complaint-theme-analysisInstalls into the current project.
›Prefer a prompt? Paste this to your agent
Run `npx skills use "https://github.com/anotb/second-line-financial-services" --skill "anotb/second-line-financial-services/complaint-theme-analysis"` and follow the generated skill instructions now. Read its complete output, redirecting it to a temporary file first if necessary. Resolve relative paths from the supporting-files directory it provides.
Use the skills in "https://github.com/anotb/second-line-financial-services" that are relevant to the current task. Run `npx skills add "https://github.com/anotb/second-line-financial-services"` and select the relevant skills, then follow their instructions.
Related
6 picksType
- researchInvestigate a question against high-trust primary sources and capture the findings as a Markdown file in the repo.Jul 2026
- analyze-projectRigor Analyze / Rigor Audit read-only skill for deep learning research repositories.Jul 2026
- paper-context-resolverRigor Paper Context helper for README-first deep learning repo reproduction.Jul 2026
- repo-intake-and-planRigor Intake helper for README-first deep learning repo reproduction.Jul 2026
- firecrawl-searchWeb search with full page content extraction. Use this skill whenever the user asks to search the web, find articles, research a topic, look something up, find…Jul 2026
- customer-researchWhen the user wants to conduct, analyze, or synthesize customer research.Jul 2026
