$npx -y skills add Owl-Listener/inclusive-design-skills --skill disability-inclusive-personasCreate user personas that include disability as a natural dimension of human diversity — not as a separate 'accessibility persona'. Use when creating personas, user profiles, proto-personas, or any representation of target users. Triggers on: persona, user persona, proto-persona,
| 1 | # Disability-Inclusive Personas |
| 2 | |
| 3 | Build personas where disability is woven into the full picture of a |
| 4 | person — their goals, frustrations, context, and behaviour — not |
| 5 | isolated as a special category. |
| 6 | |
| 7 | ## The Problem with "Accessibility Personas" |
| 8 | |
| 9 | Most teams either: |
| 10 | 1. Create personas with no mention of disability at all, or |
| 11 | 2. Create separate "accessibility personas" that exist only to |
| 12 | represent a disability |
| 13 | |
| 14 | Both fail. The first excludes. The second reduces a person to their |
| 15 | disability and ensures they're only considered when someone remembers |
| 16 | to look at the "accessibility slide." |
| 17 | |
| 18 | ## The Better Approach |
| 19 | |
| 20 | Every persona set should include disability as one dimension among |
| 21 | many — the same way you include age, technical confidence, or |
| 22 | context of use. Some personas will have disabilities. All personas |
| 23 | exist in contexts that create situational impairment. |
| 24 | |
| 25 | ## Persona Dimensions to Include |
| 26 | |
| 27 | For every persona, consider: |
| 28 | |
| 29 | ### Permanent Disability |
| 30 | - Visual: blind, low vision, colour vision deficiency |
| 31 | - Hearing: deaf, hard of hearing |
| 32 | - Motor: limited dexterity, tremor, paralysis, limb difference |
| 33 | - Cognitive: dyslexia, ADHD, autism, memory difficulties |
| 34 | - Speech: stutter, non-verbal, atypical speech |
| 35 | |
| 36 | ### Temporary Impairment |
| 37 | - Broken arm, eye surgery recovery, concussion, medication side |
| 38 | effects, ear infection, dental procedure |
| 39 | |
| 40 | ### Situational Impairment |
| 41 | - Bright sunlight on screen, noisy environment, carrying a child, |
| 42 | wearing gloves, driving, multitasking, unfamiliar language, |
| 43 | emotional distress, fatigue |
| 44 | |
| 45 | ### Intersectionality |
| 46 | - A persona can have multiple conditions |
| 47 | - Disability intersects with age, language, income, technical skill |
| 48 | - A 65-year-old with low vision AND limited broadband AND a |
| 49 | second language has compounding access barriers |
| 50 | |
| 51 | ## How to Include Disability Naturally |
| 52 | |
| 53 | ### In the Bio |
| 54 | Don't: "Sarah is blind." |
| 55 | Do: "Sarah is a project manager who has been blind since birth. |
| 56 | She uses JAWS screen reader on her work laptop and VoiceOver on |
| 57 | her iPhone. She's fast with keyboard shortcuts and gets frustrated |
| 58 | by interfaces that waste her time." |
| 59 | |
| 60 | ### In Goals and Frustrations |
| 61 | Don't: list disability under "Challenges" |
| 62 | Do: show how the disability shapes what good and bad experiences |
| 63 | look like. "Sarah's goal is to review her team's status updates |
| 64 | in under 10 minutes. Her biggest frustration is dashboards that |
| 65 | require a mouse to access key data." |
| 66 | |
| 67 | ### In Context of Use |
| 68 | Include the assistive technology and environment: |
| 69 | - What device and assistive technology do they use? |
| 70 | - What's their environment? (noisy, quiet, mobile, desktop) |
| 71 | - What's their energy level? (morning, end of long day) |
| 72 | - Who else is present? (alone, with family, in public) |
| 73 | |
| 74 | ### In the Scenario |
| 75 | The persona's scenario should show them using the product with |
| 76 | their actual setup — not a theoretical clean-room test. |
| 77 | |
| 78 | ## Minimum Diversity Rule |
| 79 | |
| 80 | For any persona set of 4 or more: |
| 81 | - At least one persona should have a permanent disability |
| 82 | - At least one persona should have a situational impairment |
| 83 | - At least two personas should vary in technical confidence |
| 84 | - The set should vary across age, language, and context |
| 85 | |
| 86 | This is a minimum, not a target. |
| 87 | |
| 88 | ## Assessment Questions |
| 89 | |
| 90 | 1. Does the persona set include at least one person with a disability? |
| 91 | 2. Is disability integrated into the full persona, not isolated? |
| 92 | 3. Are assistive technology and environment specified? |
| 93 | 4. Does the persona's scenario reflect real-world usage with their setup? |
| 94 | 5. Are situational impairments represented across the set? |